When contemplating a new technology for your business, there are a number of factors you should consider. Here we aim to alleviate your concerns by explaining why a move to SIP is not as taxing as you first thought.
1. It has inadequate call quality
For the majority of people, their first and only involvement of VoIP is using customer focused platforms like FaceTime and Skype. Although this type of contract is free to use and acceptable for people who can access from home, generally businesses cannot rely on these services as they are known to suffer technical glitches. Jittering, poor bandwidth and all the other errors you can expect to experience from free tools make this an unwise choice for a business endeavoring to give a great customer experience. This is where business grade SIP trunks can help, they aim to provide a call service which compares to traditional ISDN lines used by many business phone systems. By paying for a business grade VoIP resolution you will have an advantage of:
- Assigned support teams to uphold SLAs and QoS.
- A water tight Infrastructure to maintain the service and guarantee quality of calls.
2. Its Expensive
A common myth many people have with new technology is that there are higher prices involved. This is not true of SIP trunking, and in most cases, the benefits of moving to a SIP trunking solution are the cost savings that can be made long term,.
The bonus of transferring to SIP is that expensive ISDN lines are not necessary. SIP trunking can even be used in conjunction with existing ISDN lines to ensure a streamlined conversion. You may also be able to benefit from cost saving additions like free or reduced calls to permanent landlines in accordance with the SIP trunk provider and services consumed.
3. SIP is new and not advanced enough to be trusted
Many consumers distrust new technologies and this is apparent with SIP related technologies too. Businesses have an understanding of ISDN and because of these are they more likely to disregard change. However, VoIP and associated IP solutions are not new, they have been used by more businesses over years, in fact, 35% of corporations’ rate SIP trunking as one of the frontrunners in telephone systems.
4. There is too much stress involved
Historically, replacing new systems with advanced versions are typically time and resource consuming. Many businesses have raised concerns that the time taken to identify cost savings are not worth the effort to switch over. Many businesses stand by this and assume switching to SIP trunking will reverberate this. However, these facts show this is far from true:
- New lines are not required for this process, SIP Trunks have access to your existing broadband and are able to run over a dedicated voice circuit with permission of service legal agreements.
- SIP directly replaces ISDN. Ceasing existing ISDN lines will free up spare bandwidth providing a smoother service.
- PBX is not required, your chosen VoIP supplier can adapt your existing PBX system to make use of SIP trunks. Although, if your PBX is over five years an upgrade may be necessary. For many this is not a requirement as a large number of PBXs are compatible. At worst case, a session border controller will need to be fitted which does not requires minimal time or effort.
- If your company is seasonal, you may wish to adapt capacity in accordance to needs within your business without going through the process of ordering physical lines. This obviously has a massive cost advantage attached, you will only pay for the channels you need at any one time.
5.Its not recommended by my current provider
Most businesses have built a rapport with their existing comms provider. As the loyal customer it is understandable that you would readily accept your providers advice, consequently if they don’t offer SIP as a solution there is a danger you would believe this isn’t a product for you. Regrettably, some telecoms providers do not always act in your best interests so second opinions can always be beneficial, most providers will offer free impartial advice. By making the decision to move to a new cost- effective technology like SIP not only will you have more advanced technology to hand you will also find your costs reduced long term.
Summary of Debunked Myths
- SIP call quality is comparable to ISDN.
- Long term, SIP is cost effective and more efficient than the ISDN system.
- SIP is trusted and used by thousands and 35% of companies believe it to be most important telephony system.
- SIP implementation is a simple migration and worth the short term inconvenience of installation.
- Your existing comms provider may have an agenda on keeping you on your current ISDN technology which is more expensive than it should be.
If you would like to speak to someone regarding VoIP solutions for your business please give our team a call for free, independent advice