Communication is at the heart of their business model and has been the key to them winning and retaining customers.
Setfords faced a number of major pain points with their current solution:
Reliability of their communications was key as customers needed to trust and have positive experiences with the innovative new way in which Setfords were delivering legal services
The core system is an iPECS 600 ensuring significant room for growth as they add many new users each month. Ericsson-LG iPECS LIP 8012E handsets were deployed for all users providing a simple and intuitive featuresetand most importantly easy remote connection without the need for VPN. Each handset was paired with an office based reception enabling additional support for each remote worker. The office reception used iPECS IP Attendant console providing full on screen control and presence.
This has enabled them to unlock the potential in their business and helped them to scale to achieve the growth.
•3 VOIM 24 -2 running Gamma SIP and 1 voice flex
•55 local IP phones 8012
•175 remote workers using 8012
•Two DDI -1 direct on remote phone and 1 to centralised receptionist using ACD call queuing