train-to-be-safe phone case study

A hosted desk phone and an application for the mobile phone

Train To Be Safe LTD is a specialist training provider with Instructors delivering First Aid, Health and Safety and Driver CPC Courses (to name a few) all over the UK.

The Challenge:-

Train to Be Safe Approached Solution Consultants to install a comprehensive phone system to accommodate their expanding business into a new office move, with their Instructors being out of the office most days, it was imperative that phone calls were still being answered and also transferred or answered whist out of the office.

The Solution:-

To provide staff with a Hosted desk phone and an application for the mobile phone (UC-ONE). This allows the office phone to be answered regardless of where in the country they are, direct to their mobile by extension or hunt group. Other features included:

• Direct Dials for each handset
• Hunt group number to call each handset
• Main number pointed to Auto Attendant
• Login to portal to make changes
• Disaster Recovery Plan
• Call redirect to mobiles when required
• Out of hours redirect via time schedule
• Phone Directory
• On hold music
• Voicemail to email

Other options also available to them included in the price: –

• Call forward on no answer
• CTI Integration (Screen popping)
• Office 365 integration
• Calls from PC, desk phone or mobile
• CRM integration

The Results:-

By choosing Solution Consultants hosted telephone platform, Train to Be Safe benefited from the following: –

• Total management of purchasing, provisioning and installation
• One point of contact
• Immediate response times
• 24/7 Hosted Support
• Instant provisioning of features with immediate effect
• No disruption to business
• Complete disaster recovery
• No on site hardware
• Free of charge maintenance
• Disaster recovery plan pre-assigned
• All-inclusive call bundles

Client Testimonial:-

“We cannot thank Solution Consultants enough! The support staff, at the end of the phone, are always available to answer any technical (sometimes simple) queries and the wealth of knowledge within the team is to be applauded. The engineer was incredibly professional, explained the system fully and provided training to the staff so we are able to get the most out it. Train to Be Safe will be proud to be ambassadors for Solution Consultants and will certainly be recommending their services to our clients”

Bryan Angel – Managing Director