What is a VoIP Phone System?
VoIP phones are becoming more and more abundant in small businesses, mainly because of the wide range of functionality they offer. A VoIP phone places a call over an IP network rather than a traditional circuited phone line, essentially meaning all you need for a VoIP phone to function is a stable internet connection.
Phone lines are bottlenecked by their maximum throughput, whereas VoIP doesn’t suffer from this issue, meaning you can have crystal clear voice chats at a higher bandwidth, or if needs be, they can be throttled to lower data payloads. Along with this they are capable of being managed and rebooted remotely, so if there is a technical issue, the person who manages the equipment doesn’t even have to be in the office.
Because these phones are using newer technology, they have many more functions than their analogue counterparts – By default this includes call transferring and holding, conference calling, call blocking, end to end encryption and saving and archiving numbers that call in. The system also allows connections from international locations, meaning your staff abroad can connect and make phone calls local to the system at no extra cost.
In case of outages
There are add-ons for your VoIP phone that can help you during outages, for example if your phone system is detected as offline, the system can automatically be redirected to another site, or even your mobile devices until the outage is sorted. You can also use your mobile as an overflow, if the office phones aren’t picking up after a certain number of rings, it can go forward onto other devices to ensure a customer’s call will get answered.
What does it cost you?
There are two ways to get a VoIP phone system. One option is to have a hosted VoIP system, where you can lease the handsets and have full access to controlling and managing your phones, where the actual phone system is managed off-site, this comes with maintenance and this is typically cheaper upfront to smaller businesses who don’t want the hassle of owning a phone system that could potentially break and cost more money for your business.
The second option is an on-site VoIP phone system. This will not have any rental costs and will give you freedom over the system. However, with this option you will be liable to pay for your own server equipment, all phones and any repairs if the system is damaged. Typically, these systems will be installed when the monthly rental costs of a phone system become too costly if your business has many phones.
If you are interested or have any questions to see if this type of system would fit in your workplace you can contact us at Solution Consultants.