blade_250pxRoc Search is an independently owned leading recruitment specialist in the IT and Engineering sector. They thrive on a reputation of Quality Service and quick communication with both Clients and candidates.

Roc Search was founded in 2007. With over 40 staff servicing the UK they have HQ in Reading with regional offices in London, Manchester and Birmingham.

When the time came for Roc Search to upgrade to larger premises, they required a supplier that could ensure the greatest technology to maximise their business potential and retain their leadership in the recruitment market. They needed a supplier who would understand all of their requirements and make recommendations they could trust to be implemented within tight time frames.

The Challenge:-

Roc Search were moving to their new Flagship premises inReading due to increasing numbers of staff. The new build (The Blade) had no telecoms or data infrastructure in place. Roc Search were moving from a serviced office therefore, no infrastructure to move. They required a Phone System, Data connectivity and the whole process to be project managed and implemented over the period between Christmas and New Year. The consultants had to be able to work the first day back with no disruption.

Roc Search work across three further regional sites, London, Manchester and Birmingham. The new infrastructure needed to ensure all staff were connected allowing both Voice & Data directly.

Roc Search have specialist divisions regionally and also by job classification. Calls needed to be directed into these groups dependent on number dialling.

The Solution:-

Solution Consultants ICT organised the supply & installation of an ISDN 30 with a 30MB circuit on a 100MB bearer and Installation of a phone system capable of 200 extensions. The system was also programmed to make and receive calls over ISDN & VOIP, allowing connections between regional offices including hunt groups specific to call handling requirements.

Call management software was installed to report automatically with emailed reports to management and real-time live wall boards showing key performance indicators across offices.

The Results:-

By choosing Solution Consultants ICT, Roc Search has benefited from the following:-
• Savings in excess of £40k PA
• Total control of telecoms costs
• One point of contact for account management across multiple products
• Immediate response times for all queries across all products.
• 24/7 access to experienced engineers
• Non geographical numbers in multiple cities across the UK & Europe
• A system that can grow with a FastTrack 100 company

A month later Roc Search asked Solution Consultants ICT to move the London office to bigger offices due to growth. Challenges remained the same as their Reading Headquarters. Solution Consultants ICT successfully implemented an extension to the existing phone system with 35 extensions, ISDN30 circuit &30 SIP channels with all the management reporting necessary for a highly dependent heavy user of phone calls.

In addition to delivering all requirements as promised whilst cutting costs, Solution Consultants ICT prides itself on exceptional service management which Roc Search have benefitted from throughout.

“I write to thank you for the excellent service you have provided and for the relocation of our telephone lines, calls, data connectivity and the installation of a new phone system to our new flagship office The Blade, in Reading. Our lifeblood is the phones, so making sure 1st day back in January all our consultants had phones and were ready to work was paramount”- Conor Roughneed M.D

The Future:-

Solution Consultants ICT continue to work closely with all departments regularly making sure that Roc Search have the best communications and servic e in the marketplace. Needs and requirements continue to be assessed to ensure maximum benefit to the company and its clients.

It has been a pleasure working with you and I look forward to our companies having a long-term relationship as we grow. I have complete confidence in recommending you to any business looking at their Telecommunications who want expert advice and unbeatable value for money.- Conor Roughneen M.D